Get in Touch
We're here to answer your questions and discuss how we can help
Whether you're just starting to explore your benefit options or need immediate support with an existing claim, our team is ready to assist. Reach out via email or visit one of our offices for a face-to-face consultation.
Initial enquiries are handled within one business day, and we'll arrange a convenient time to discuss your situation in detail.
Office Hours
Monday to Friday: 9:00am – 5:00pm
Saturday: 10:00am – 2:00pm
Sunday: Closed
Our Offices
Birmingham (Head Office)
Address:
Serene Ventures
42 Colmore Row
Birmingham
B3 2BS
Email: [email protected]
Getting Here
Located in Birmingham city centre, two minutes walk from Snow Hill station. Metered street parking available on Colmore Row and nearby multi-storey at Snow Hill Queensway.
Manchester
Address:
Serene Ventures
15 Deansgate
Manchester
M3 2BQ
Email: [email protected]
Getting Here
Situated on Deansgate near Spinningfields. Five minute walk from Manchester Victoria or Deansgate-Castlefield stations. NCP car park at Spinningfields.
Cardiff
Address:
Serene Ventures
28 Park Place
Cardiff
CF10 3DQ
Email: [email protected]
Getting Here
Central Cardiff location opposite the museum. Ten minute walk from Cardiff Central station. Park and ride services available from junction 32 M4.
Edinburgh
Address:
Serene Ventures
67 George Street
Edinburgh
EH2 2JG
Email: [email protected]
Getting Here
New Town location on George Street between Charlotte Square and St Andrew Square. Closest tram stop is St Andrew Square. Limited on-street parking; use Castle Terrace car park.
Planning Your Visit
Appointments
All office visits are by appointment only. This ensures you receive dedicated time with an advisor without waiting. Email us to schedule a suitable time.
What to Bring
For initial consultations, bring any relevant correspondence from DWP or local authorities, medical records if applicable, and proof of identity. We'll provide a specific checklist when booking.
Accessibility
All our offices have wheelchair access and ground floor meeting rooms. If you have specific accessibility requirements, please mention them when booking so we can accommodate you.
Remote Consultations
Can't visit in person? We offer video consultations via secure platforms and detailed telephone advice. The quality of service is identical to face-to-face meetings.
About Our Practice
Serene Ventures is a registered benefits advisory practice specialising in welfare rights, social security claims, and tribunal representation across England, Scotland, and Wales.
Our team holds recognised qualifications in welfare benefits law and maintains memberships with professional bodies including the National Association of Welfare Rights Advisers and the Law Society's Access to Justice panel.
We operate under strict professional standards, maintain comprehensive professional indemnity insurance, and adhere to GDPR and data protection regulations in handling all client information.
Company registration number: 07234891. Registered office: 42 Colmore Row, Birmingham, B3 2BS.
Contact Questions
Initial consultations are typically available within 3-5 business days. Urgent cases involving imminent tribunal dates or appeal deadlines can often be accommodated within 48 hours.
Brief enquiries by email or phone to establish whether we can help are free. Formal consultations where we review your case in detail are charged at our standard rates as outlined on the services page.
Absolutely. We support clients throughout the UK through remote consultations, email, and post. Physical location doesn't limit our ability to provide comprehensive service.
Several team members speak additional languages including Gujarati, Hindi, Polish, and Welsh. We can also arrange professional interpreters for other languages at no extra cost to you.
Yes. We're bound by professional confidentiality requirements and data protection law. Your personal information is never shared without your explicit consent, except where required by law.
Briefly explain which benefit you're enquiring about, whether you've already applied or are considering applying, and any upcoming deadlines. We'll respond with next steps and available appointment times.
Ready to Take the Next Step?
Send us an email and we'll get back to you within one business day to arrange your consultation.
Email Us Now